MANPOWER DEVELOPMENT IN THE BANKING INDUSTRY

ABSTRACT

This research work focuses attention on the Impact of Training and Manpower Development in the Banking Industry: A Case Study of First Bank of Nigeria Plc, Benin City. The purpose of this research was to identify the impact of training and manpower development that is required for improving staff performance in their organization. In view of this, the study was geared towards personnel development to maintain the procedure for recruitment, promotion, transfer, and maintenance of employee records and how training should be structured. The methodology that was adopted was primary and secondary data. The primary data was collected from the bank through oral interviews and questionnaire, the secondary data was collected from published records such as books, journals, magazines, and other relevant periodicals. Thereafter some analysis was carried out using percentage for some questions. The findings revealed that effective and well-planned staff bring about productivity, efficiency at work and a high sense of commitment to work. Training and development programs by organization allow employees to develop their own capabilities, stabilize employment, offer substantial job security, it avoids lay off and retain people with obsolete skills most importantly, it provided greater opportunity for individual growth.

CHAPTER ONE

1.1     BACKGROUND TO THE STUDY

In recent years, manpower development has been the bedrock of many banking industries in Nigeria. This is because it has improved employees’ performance which has led to productivity and efficiency of the organization. Considering the changes in the market environment and competitions experienced by firms, it is important that organizations invest in the relevant resources in the organization. The ability and strategy to effectively carry out these proactive acts will serve as an edge over competitors of the organization. In other words, training and retraining are necessary, if efficiency and productivity are to be attained. When employees are offered training they acquire new and improved skills that will enable them to perform better in any given organization. Training and retraining of employees are capable of making them face the challenges and competition in the banking industry. In the banking sector, training is often organized to upgrade and update their knowledge and skills. Training is also very important in the banking sector because when employees are trained, it will promote sales and increase the level of competition among various banks. Manpower development is the most valuable asset of any organization as well as the most difficult to manage. According to Crosse and Hempel (1978), manpower development is the number of workmen (skilled and unskilled) needed for a certain type of work in a given industry. They form the engine working toward the aims and objectives of the organization. However, for effective management of this manpower, training, and retraining is required to meet daily challenges of the workability that is facing it personnel policies should be directed toward the well-defined objective and guided by clearly understood principles. The impact of trained manpower and the untrained manpower in the banking industry is what this project seeks to address. Emphasis shall be on one leading banks in Nigeria, with particular reference to First Bank of Nigeria Plc.

 

1.8     STATEMENT OF THE RESEARCH PROBLEM

For every organization, there are basically three resources available to it for achieving organizational goals and objectives. The resources are; human resources, material resources, and financial resources, while others classified it as five M: Man, money, material, maintenance, and machine. There is a general consensus that among these resources men are the most important to any organization because without them all other resources cannot be fully and optimally exploited. Since the resources available to an organization are relatively scarce, the wastage of resources has to be avoided as much as possible. In other words, an organization has to be efficient and effective in its use of resources. In order to ensure efficiency and effectiveness, those involved in putting the resources to use (human resource) must be trained and developed and it is more imperative for them to be retrained in this era of globalization where yesterday’s practices are losing their vogue and appeal. Some banks operating in the country have realized the importance of training has a training school for their staff some send them on refresher training courses. New methods of training are continually being sought to speed up and deepen skill development and understanding, clearly, there are costs and benefits associated with training and manpower development, it is therefore important to assess the cost benefits. These moves can be justified in terms of improved performance of employees, improvement in the corporate image of the companies, increased the productivity of the companies so that it can be recommended to organizations that have not yet embraced the culture of training.

 

It is with this intent that the study sought answers to these research questions:

–     Our training programs embarked upon relevant to the manpower needs of the organization?

–    Does training improve the performance of employees?

–  Has training led to efficient and effective use of resources in the organization?

–  Does training and manpower development lead to improved morale of employees?

–    What benefits are associated with training and manpower development?

–    What are the different training options available?

 

1.9     OBJECTIVES OF THE STUDY

The research work has the following objectives:

1. To ascertain if the training program offered are relevant to the manpower needs of the organization.

2. To ascertain if the training provided increases efficiency and effectiveness in the organization.

3. To ascertain if training has an impact on the performance of the employee in the organization.

4. To find out if the responses of employees have changed positively or negatively.

5. To determine the importance of training to manpower development in the banking industry.

 

1.10    SIGNIFICANCE OF THE STUDY

Human resources are the most vital asset in an organization needed for attaining their set goals and objectives. However, planning aided development based on training learning considerably. The contributions of this factor of production to the growth and achievement of corporate goals depends on its quality. This brings to light the significance of this study which among other things includes:

1.   Improve operational flexibility through the application of the range of skills and knowledge acquired during training and manpower development.

2.    Provide higher levels of service to customers.

3.   Increased worker’s commitment to work as they identify themselves with corporate goals and mission.

4.   Improve individual, team and corporate performance in terms of seed quality of overall productivity.

5.     Attract high-quality staff from competitive banks.

6.     Help to develop positive cultures in the organization.

7.    Stimulates economic, social, political and academic research interest to the various aspects of training and manpower development.

 

1.11   THE SCOPE OF THE STUDY

This study examines the concept of manpower development as it specifically affects the Nigeria economy.

The area of coverage is restricted to employees of First Bank of Nigeria Plc in Edo State.

 

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