Abstract
EOtrepreOeurial iOOovatioO as iOOovative behavior aOd practices remaiOs critical to orgaOizatioOal growth. It plays aO importaOt role iO strategically positioOiOg firms with a competitive edge as well as helps such firms to gaiO eOtry iOto Oew markets. This study evaluates eOtrepreOeurial iOOovatioO aOd orgaOizatioOal growth iO small aOd medium eOterprises (SMEs) iO South-South regioO of Nigeria. The specific objectives were to: ascertaiO the exteOt to which; Oew product/service iOtroductioO iOcrease sales growth; product/service improvemeOt affect customer base geOeratioO; iOitiatioO aOd improvemeOt iO productioO/service methods relates with Oew product success; Oew source of supply of raw material iOcreases orgaOizatioOal returO oO iOvestmeOt; aOd adoptioO aOd modificatioO of Oew techOology iOcrease the Oumber of employees. Descriptive survey method was adopted iO the study amoOg 566 staff of registered SMEs iO the six (6) South-South) States Nigeria. Structured questioOOaire aOd iOterview guide were used to obtaiOiOg data. The data obtaiOed were aOalyzed usiOg descriptive statistic aOd the study hypotheses were tested usiOg liOear regressioO aOd correlatioO at
5% level of sigOificaOt. The result of the study shows that iOtroductioO of Oew product/service sigOificaOtly aOd positively iOcreases sales growth (r = .655; r2 = .429; F = 195.383; T = 13.978; p = .000); improvemeOt iO existiOg product sigOificaOtly aOd positively affect customer base geOeratioO (r = .855; r2 = .731; F = 706.173; T =
26.574; p = .000); there is a sigOificaOt positive relatioOship betweeO iOitiatioO aOd implemeOt of Oew methods aOd iOcrease iO Oumber of employees (r= .569; p = .000 <
0.05); Oew source of supply of raw material sigOificaOtly aOd positively iOcreases orgaOizatioOal returO oO iOvestmeOt(r = .703a; r2 = .429; F = 195.383; T = 13.978; p
= .000); aOd adoptioO aOd modificatioO of Oew techOology sigOificaOtly aOd positively iOflueOce product success (r = 769; r2 = . . 591; F = 375.754; T = 19.384; p = .000). It was coOcluded that busiOess eOviroOmeOt is characterized by busiOess iOOovatioO which impact oO the orgaOizatioO especially iO the area of growth as it briOgs about Oew method of eOgagiOg iO product/service delivery iO aO effort to meet the ever
chaOgiOg coOsumer taste aOd spur orgaOizatioOal growth. It was recommeOded amoOg other thiOgs that; the maOagemeOt of various small aOd medium eOterprises (SMEs) should strategically eOgage iO Oew product/service developmeOt as this will create Oew market for the orgaOizatioOs which will thereby eOsure rapid turOover or sales growth for such orgaOizatioO; the Oeed to eOhaOce the already existiOg product/services is paramouOt aOd therefore should be pursued as it will attract Oew customer as well as retaiO the already existiOg customers were recommeOded.
CHAPTER ONE INTRODUCTION
1.1 Background to the Study
The past six decades have witnessed growing and mounting studies on entrepreneurship in developed and developing countries. The growth of empirical studies within the innovation framework is one of the most significant developments in expanding the frontier of knowledge in the field of entrepreneurship. Entrepreneurial innovation is the means by which the entrepreneur either creates new wealth – producing resources or endows existing business with enhanced potential for creating wealth (Romero and Martin-Roman, 2012). Entrepreneurial innovation is also the successful adoption of new ways of doing things by the entrepreneur. In other words, innovations are new things applied in the business of producing, distributing and consumption of products or services. Eselemor, (2010) affirmed this by noting that innovation is a specific function of entrepreneurship whether in an existing business or a new venture by an individual.
Page & Connels (2006) points to the fact that entrepreneurs have traditionally been perceived as innovators based on the economic development perspective by Schumpeter (1934). While Lehtimaki (1991) opine that innovation has been used to describe the behaviour of enterprises and innovation can occur in a variety of contexts. Burrone and Jaiya (2005) observe that innovation ‘is one of the most difficult tasks for the entrepreneur. It takes not only the ability to create and conceptualize but also the ability to understand all the forces at work in the environment’ and yet it is now one of the most all-embracing terms used in the business sector (Page & Connels, 2006).
Historically, entrepreneurial innovation is associated with Joseph Schumpeter, the classical Austrian Economist, whose research efforts since 1934s have continued to make significant contribution to entrepreneurship development in particular and economic development in general in developed and developing economies. His ideas and principles of organizational and national economic growth have been found to be useful guide to big and small businesses on survival and resilience. Hence Schumpeter (1934) identified five types of innovation which includes introduction of
a new goods or an improvement in the quality of an existing goods, introduction of a new method of production, opening of a new market, conquest of a new source of supply of raw-materials or half-manufactured good and creation of a new type of industrial organization
Globally, the importance of entrepreneurial innovation as innovative behavior and practices have been linked to organizational growth of SMEs in many countries of the world, which is very critical to the profitability and expansion of the SMEs sector. Available literature revealed that innovation as a key to the growth of SMEs provides firms with a competitive edge over other firms in the industry. It plays an important role in strategically positioning firms with a competitive edge as well as helps such firms to gain entry into new markets (Becheikh, Landry & Amara, 2006). Agarwal, and Ashwani (2008) opines that innovation is vital for stimulating growth in a firm. It has been established that the most innovative firms realize higher turnover of products and services introduced within a period of time. It therefore, stands to reason that for firms to grow, they have to adopt an innovative approach that will enable them gain a competitive edge in the prevailing business environment.
Lumiste, Lumiste and Kilvits (2004) posit that the high growth rate recorded by entrepreneurs in SMEs in advanced countries and the newly industrialized countries (N.I.C.) like South Korea (Hong Kong and Malaysia (The Asian Tigers), and their robust economies, is a function of many variables, including innovation. Lehtimaki (1991) observed in the context of Finnish SMEs that on average, the contribution of innovated new products was more to total sales than to profits. Lehtimaki (1991). whose study focused exclusively on product innovations in German, UK, and Irish SMEs, ascertained that the output of innovative SMEs grew significantly faster than that of non-innovators implying that innovated products contributed to the faster growth of the former. Engel (2004), similar to Roper, found that sales turnover of innovative firms grew faster than that of non-innovative firms. They detected a significant relationship between the share of innovative sales and sales turnover change of firms. Lumiste, Lumiste and Kilvits (2004) found that innovation effects were felt in terms of both product-oriented results such as: improvement in quality of goods and services, and secondly, increased range on goods and services, and
process-oriented results like increased production capacity and improved production flexibility.
Similarly, the success of the emerging BRICS (Brazil, Russia, India, China and South Africa) economies has been, among other factors, traced to the growth of the small and medium-scale enterprises, as they are perceived as the engine room of industrial and technological advancement. In contrast, entrepreneurship in SMEs sector in Nigeria is not as developed as its counterparts in the industrialized nations. Consequently, the performance of the SMEs sector in Nigeria is unfortunately and comparatively low, which have been blamed on environmental constraints and the entrepreneurs’ attitude towards innovation (Funsho, 2010)). That is why Funsho (2010) asserts that business enterprises in this part of the world need to constantly innovate in order to ensure growth thus Freeman (1982) asserts that to choose to be non- innovative is to choose death to an organization.
Small and medium enterprises have been considered one of the driving forces in the economy due to their numeral contributions in terms of innovations, employment generation, and export promotion to list a few (Bala-Subrahmanya, Mathirajan, and Krishnawamy, 2010).
Burrone and Jaiya (2005) state that the ability of firms to innovate varies significantly depending on their sector, size, focus, resources and business environment in which they operate. Agarwal and Ashwani (2008) argue that globalization has affected not just the competitiveness of SMEs, but has also threatened the very survival of some of the weaker ones and forced them to modify their manufacturing and marketing strategies. They recommend that SME’s need to establish intense linkages with R&D institutions (Research and Development) in order to carry out technology up grade in the long term in order to overcome the rapid technological obsolescence in the globalized economy.
In the Nigerian context, there is a growing stock of literature on entrepreneurship in SMEs, especially with regard to factors influencing its performance such as start-up capital, government policies, psychographic and demographic variables, state of infrastructures, etc as revealed in the empirical studies of Wandi (2013); Eselemor (2010); Etuk (2008); Baridam (2001); to mention but a few. As notable as most of the
empirical studies on SMEs are, the innovation dimension and its influence on the performance and growth of SMEs in Nigeria appears not to have stimulated sufficient empirical interest. Yet, innovation has been found to be an important predictor of growth in the SMEs in many countries of the world (Martins and Namusonge, 2014); Welsch, Price and Stoica, (2013); Subrahmanya et al (2010).
Generating and maintaining the conditions and environment in which creativity and innovation can flourish is a managerial responsibility and certainly one of the most urgent tasks facing SMEs in Nigeria. Many SMEs owners/managers are perceived as non-creative or have little ability to develop new ideas (Muazu, 2001). Essenam (2012), however, has observed many innovations in the SMEs in Nigeria in such areas as food processing, roofing sheets, ICT, etc., which he believes are encouraging and inspiring. It, therefore, seems that the ability and innovative capacity of SMEs varies significantly, depending on their sector, size, focus, resources, and the business environment in which they operate (Burrone and Jaiya, 2005).
So far, studies on innovation and growth have focused on large-scale organizations, especially in the developed economies, but there is limited empirical evidence of the phenomena in the SMEs in Nigeria. In the same vein, various dimensions of entrepreneurship in the SMEs sector such as funding, demographic profiles, psychographic variables, personality traits, functional role and leadership have been explored with a view to predicting entrepreneurial success and growth. However, extant literature in entrepreneurship in Nigeria did not consider the innovation- organizational growth relationship. Thus, there is the need to direct an empirical effort at this under-researched area.
1.2 Statement of the Problem
There is concern over the growth of Small and Medium Enterprises in any nation. This is because it in their growth through profit, expansion, sales growth and market share that the sector can make significant contribution to the GDP. The adoption of innovative ways of doing business ideally is meant to enhance the performance of small and medium scale businesses. When small and medium scale business innovatively changes their business process, an increase tendency of increase performance is often experience or expected. It has been argued that the level of
growth and competitiveness between successful and unsuccessful enterprises in any economy might depend on managerial attitude towards innovation, which is a function of corporate culture, firms’ resources and competition.
Despite its pervasiveness and recognition as the largest source of employment, the performance of the SMEs sector in Nigeria is comparatively low compared to its counterparts in advanced countries and emerging economies such as Brazil, Russia, India, China and South Africa. SMEs in many states in Nigeria are not growing at satisfactory levels. Their growth rate has remain rather stagnant, which among other things, has been attributed to poor funding, unfavourable government policies, high operational costs and lack of managerial expertise. Consequently, the afore – mentioned unpalatable situation tends to suggest that the challenges facing the SMEs sector in Nigeria might affect their ability to create and introduce new products, adopt new technologies, device new method of doing things, develop new markets and processes, hence many have remained stagnant in a dynamic and competitive business environment.
In Nigeria, the failure of small and medium scale business within the last few decades have been on the increase especially following the recent trend of globalization. SMEs in the country found themselves in such a helpless situation due shortage of fund to adequately finance or adopt innovative ways of conducting their businesses. Faced with global competition, the SMEs are therefore left with only death sentence as majority lacks the tenacity for innovativeness. In a similar vein, many SMEs in the country today experience draw back in their performance possibly due to lack of innovativeness in terms of product. New product introduction or product improvement has remained a cardinal point of innovativeness among organizations. In today competitive business environment, organization that consistently introduce new products or commit to improving an existing product remains relevant in the business environment, but the lack technical expertise among the management of small and medium scale enterprise, it has been observed that, many at times, the SMEs cling to their old product without aligning to changes in consumer taste. This challenge encompasses the possibility of reducing the organization performance. Low performance which characterizes many SMEs in Nigeria finds expression in low sales and declining profit. Consequently, some employees are laid off (loss of employment)
and in some cases, the businesses collapse, with serous implication for the firm and the economy, (Eselemor, 2010).
Furthermore, the combined effects of technology advancements, competition from local and foreign brands as well as increasingly sophisticated and demanding customers are increasing the pressure on SMEs to innovate or risk failure. The implication is that many SMEs in Nigeria will not grow and compete favourably with their foreign counterparts such as Microsoft, Apple and oracle in international market if they do not innovate. The business will eventually die if their owners do not innovate in order to have competitive edge.
It therefore stands to reason that what separates the successful and unsuccessful SMEs in Nigeria in terms of growth in the competitive and dynamic business arena might be their attitude towards innovation. However, there is limited knowledge regarding entrepreneurial innovation-organizational growth relationship in the SMEs sector in Nigeria, thus creating a gap in literature that needs to be bridged. Again, since innovation is the cornerstone of the modern concept of entrepreneurship, it is also reasonable to think that organizational growth in the SMEs in terms of sales growth, profit level, return on investment and number of customer base might be influenced by the extent of product, service, process and technological innovation adopted by the SMEs proprietors. However, this has not been clearly substantiated through a rigorous empirical effort. It is against this backdrop that this study is undertaken to empirically evaluate entrepreneurial innovation and organizational growth in the small and medium-scale enterprises in the South-South region of Nigeria within 2006 – 2016.
1.3 Objectives of the Study
This study is designed to empirically evaluate entrepreneurial innovation and the growth of SMEs in South-South region of Nigeria. The specific objectives of the study are to:
1. Determine the extent to which new product/service introduction increase sales growth within 2006 – 2016
2. Ascertain the effect of new product/service in improving customer base generation within 2006 – 2016
3. Assess the nature of relationship between initiation and improvement in production/service methods and new product success within 2006 – 2016
4. Ascertain the level at which new source of supply of raw material increases organizational return on investment within 2006 – 2016
5. Examine the effect of adoption of new technology on number of employees within 2006 – 2016
1.4 Research Questions
The following research questions are derived from the problem statement and objectives of the study and shall be addressed in the study.
1. To what extent does new product/service introduction enhance sales growth within 2006 – 2016?
2. To what extent does product/service improvement affect customer base generation within 2006 – 2016?
3. What is the nature of relationship between in initiation and implement new methods and increase in number of employees within 2006 – 2016?
4. To what extent does new source of supply of raw material increases organizational return on investment within 2006 – 2016?
5. To what extent does adoption of new technology influence new product success within 2006 – 2016?
1.5: Research Hypotheses
The following hypotheses are derived from the objectives, research questions and conceptual framework of the study.
1. Introduction of new product/service do significantly increases sales growth within
2006 – 2016
2. Improvement in existing product/services significantly affect customer base generation within 2006 – 2016
3. There is a positive relationship between initiation and implement of new methods and increase in number of employees within 2006 – 2016
4. New source of supply of raw material increases organizational return on investment within 2006 – 2016
5. Adoption of new technology influences product success within 2006 – 2016
1.6: Significance of the Study
This study is significant by the concern for the development of small and medium scale enterprises in Nigeria, which could be an effective poverty alleviation strategy through entrepreneurial innovation. This is because successful entrepreneurial innovation leads to growth and expansion, which find expression in increase in employment, improvement in sales level and increase in gross domestic products (GDP). And so, this study is significant in the sense that its successful completion will have assessed the level of innovation activities in SMEs in Nigeria and how it has affected growth in the sector, as well as what needs to be done aid the growth of entrepreneurship in SMEs in Nigeria.
Specifically, the small-scale entrepreneurs will find this study invaluable since the development of the small business sector will translate into better business performance for the operators in terms of profits, sales growth, expansion, market share and other indices of performance. In addition, the state government, local and federal government policy makers will benefit immensely from this study as it will provide information on how to grow the SMEs sector through innovation for rural transformation and poverty alleviation as is done in the South Asian and Latin American countries. This will help them in policy formulation.
By contributing to the stock of existing knowledge through this study, this research work would have been justified for bridging the gap in existing literature regarding the state of entrepreneurial innovation in SMEs in economic development of south- south in particular and Nigeria in general.
Finally, development experts, Government, management practitioners, students, academics and researchers will derive immense benefits from this study since it
touches areas of interest with up to-date information regarding the innovation-growth nexus in SMEs in Nigeria. Those who may wish to carry out further research will find this work a useful material.
1.7 Scope of the Study
The scope of this study consists of; content scope, organizational scope, geographical scope and time scope. The content scope assesses entrepreneurial innovation and organizational growth. The organizational scope includes SMEs operating in information and communication technology, agro based firm, manufacturing firms and service firms. Geographical scope is the South-South region of Nigeria, comprising Akwa-Ibom, Bayelsa, Cross River, Delta, Edo and Rivers States. This study restricts the scope of entrepreneurial innovation to product, service, process, technological and market innovations while organizational growth is restricted to revenue. The study focuses mainly on the small and medium- scale enterprises in the manufacturing, food processing, services, agriculture, ICT and Distribution sectors in the South-South region of Nigeria. The time scope covers 2006-2016).
1.8 Limitation of the study
In carrying out this study, certain limitations were encountered, however due to the persistence of the researcher, the research work became successful.
The first challenges encountered while carrying out the present study is paucity of material especially literatures that relates to entrepreneurial innovation in the Nigeria business environment. It took a great deal of persistence and visitation to numerous libraries across the country in order to obtain some relevant literatures used in the study.
In addition, the attitude of the participants and the attitude of Corperate Affair Commission staff was overwhelming discouraging. First, the staff of Corperate Affairs Commission, almost decline in the provision of the list of Nigeria registered small and medium scale enterprise, it took the researcher several months of traveling to the office and meeting with some of the personnel in the ministry before such data was provided.
Also, the participants’ were adamant in filling the research instrument as they perceive it as a mechanism to probe their performance and possible laden them with higher taxation. The researcher however was able to convenience the participants’ by assuring and reassuring them that whatever data they provide is strictly for academic purpose.
Finally, combing official and domestic responsibility with the demand of the research work was really challenging in carrying out the present study. Many at times personal scarifies were the only alternative adopted in carrying out the present study.
1.9 Operational Definition of Terms
The following terms as used in this context study need to be defined.
Entrepreneurial Innovation: It is the development of a new product, process, service, technology and market by an entrepreneur for profitable operation in a dynamic and competitive SMEs business environment.
Organizational Growth: It is a progression or improvement in the performance of a SME in terms of sales growth, increase in customer base, and increase in employment generation and market share.
Product Innovation: Product innovativeness is defined as the
novelty of products introduced to the market in a timely fashion. (e.g number of innovative products and patents produced by each firm).
Process innovativeness: It is related to the introduction of new production methods, new process, new system, new management approaches and new techniques that can be used to improve production and managerial processes.
Market innovation: This is related to the novelty of market oriented approaches (e.g. new markets, new design, new distribution channel, new presentation way, new payment models, etc).
Technological Innovation: This is the adoption and modification of new technological information, skill, and access to technical and technology support mechanisms, rate of use of computers and ICT and technology network.
Service Innovation: It is the development of service products which are new to the supplier or an offering not previously available to a firm’s customers, resulting from additions to or changes in the service concept.
1.9: Profile of the Organization
1.9.1 CCT Computers
CCT is a global IT solutions corporation having ties with International IT Giants like Microsoft, Oracle, Comptia, Cisco, Pearson VUE, Prometric and the Federal Government of Nigeria under the National Innovative /diploma program as well as offering products and services to different states with Centre’s located in Benin, the Edo State Capital, Warri, in Delta state and Akure, the Ondo State capital. CCT began with the vision to provide a solution to the massive requirement for IT talents in Africa. The organization mission is to deliver IT Training to a broad spectrum of people – from students seeking a career in computers to IT professionals requiring advanced skills, from managers giving their careers an edge to school children using computers as a learning tool. Hence, CCT seeks to make IT education easily accessible to people in their own neighborhoods, and even within their own homes through the internet.
CCT is manned by highly skilled and experienced professionals who collectively parade more than twenty (20) year’s experience in Computing, Communication, Electronics and Multimedia Implementations hence, CCT, Innovative offerings demonstrate the company’s ability to constantly renew itself to anticipate future technology trends in the IT sector.
The key area of CCT specialty included, Computer Consultancy, Computer Assembly, Leasing, Sales, Installation and Maintenance, Corporate/Executive Training, Computer Networking, Systems Analysis and Software Development (Customized packages). Other services offered by CCT computer included, Desktop Publishing (DTP), Data Analysis, animation and Multimedia implementation. CCT computer partner with financial and non-financial institutions, hence they currently have a long list of customers cutting across Banking and Oil Industries, Governmental Agencies, Educational Institutions, Private and Public Organizations.
The Core Values of the Organization
The focus of the organization is to Advance Network solutions specifically design and implementation which includes structured cabling design installation and support of both Wide Area Network (WAN) as well as Local Area Network (LAN). Some Projects Executed by the organization included State Government Supply of Computers and Train-the-Trainers Training on the use of Computers for 450
Personnel comprising Teachers and Civil Servants. Command and Staff College Jaji, Kaduna State Full Computerization of the college laboratory and major offices, Local Area Network of the Computer Laboratory with the installation of PC projectors for effective tutoring and training. University of Benin. Full consultant- maintenance and repair of all systems in the institution. The organization also engage in their systems upgrade, supply of systems, software and peripherals, UPS, stabilizers and other accessories for proper installation and configuration. University of Benin Teaching Hospital (UBTH). Supply of Laptops and peripherals. National Population Commission, Abuja Training, Supply and installation of Computers. Nigerian Agip Oil Company – Port Harcourt, Lagos and Asaba Training of Personnel, lease of computers, maintenance services, equipment supplies and configuration of computer aided graphic.
1.9.2 AMR Microsystem
AMR Microsystem is an Information Technology and Computer Services located at 8 hospitals Road Town Calabar, Cross River State Nigeria. The organization delivers workable robust Information Technology Solutions. AMR Microsystem also provides low cost and quality computer products and accessories to its customers. The Company also defines innovative ways to help build Clients businesses at most affordable means possible. AMR Microsystem is an information Technology and computer services company that engaged in providing latest and innovative business support solutions that add value to new and existing businesses, especially at pocket- friendly rates. Established in 2007, AMR MICROSYSTEM has acquired adequate knowledge and has created a niche in the ICT industry in Nigeria. AMR MICROSYSTEM has also been hosted on popular live Radio Rivers programmes on latest ICT issues,, through which the amiable IT firm has touched lives of individuals and corporate organizations alike, across Nigeria.
AMR MICROSYSTEM is dedicated to being the leading provider of Information Technology Services and solution used for digital communication in the 21st century, to enable secure business and maximize benefits from creating, selling, distributing and using digital content. AMR MICROSYSTEM delivers 24 hours a day support to our clients across the nation. The organization has a rock solid reputation for ingenious solution finding, comprehensive technology approach, customer-orientation and blending of efficiency and cost-efficiency AMR core solutions include VSAT/Fiber optics supplies and installations, They designs and development, Computer sales and Hardware Maintenance, IT/Computer Training, Cyber café setup, Networking, Consultancy Bulks SMS, Supply of quality laptop/desktop computers, E- payment Solutions, E-Business and consultancy. AMR Microsystem is dedicated to being the leading provider of Information Technology Services and solution used for digital communication in the 21st century, to enable secure business and maximize benefits from creating, selling, distributing and using digital content.
1.9.3 Blue Sail Computer
Blue Sail Computer Academy is an advanced computer training institute located in No. 12 Uwadiae street, by NNPC Medical center, off Giwa-Amu road, G.R.A, Benin City, Edo State, Nigeria. The computer training center was created to offer practical and industry relevant computer programs at affordable rates and convenient time frame. The mission of the organization remains to train and develop self-dependent and industry ready individuals who will contribute to the technology development of the country and the world at large. By re-thinking the education system in Nigeria, the organization has been able to achieve their mission by bridging the gap between classroom experience and the real world. Thus been committed to improving the IT industry in Nigeria, by training individuals with latest ICT concepts and technologies. The service of the organization included but not limited to web design, software development, mobile app development, computer training.
1.9.4 Difameg Network Nigeria Ltd
Difameg Network Nigeria is an Information Technology Solution Provider in Nigeria that provides comprehensive solutions that meets and even exceeds client’s expectations. Difameg Network Nigeria is located at 14, Mini Woji Street Off Woji
Road, Woji Town, Port Harcourt, Rivers State, Nigeria. The mission of the organization is to create solutions to real life challenges through computer applications thus the Difameg Network Nigeria seek to achieve this by essentially becoming the IT support department client’s businesses. The organization passion is in building solutions that solve immediate need better than anyone other organization and prepare its clients for the future with collective insight and experience that no one else has. The organization team comprises of database administrators, website application developers, software engineers, graphics designer, instructors, network engineers, etc who are experienced in both their core competences and client relationship management. The innovative portfolio of solution of the organization presents limitless opportunities for customers to engage in strategic business planning, increase efficiencies and enhance business operations and processes. Additionally, DIFAMEG offers customers the advantage of carefully designed business applications and services delivered in accordance with their exact business model requirements by using the applicable IT industry standards. The core values of the organization included;
Client Focus: The organization partner with its customers to establish a shared vision, passion and accountability for success.
Integrity: DIFAMEG is reputed for integrity, honesty and accountability as an IT
solution Provider Company in Nigeria.
Partnership: DIFAMEG build long lasting, value-adding partnerships with its customers, business partners, and employees through shared vision, enthusiasm, and accountability for success.
Innovation: DIFAMEG stays ahead of the competition requires the ability to foresee, embrace and innovate in the face of change. DIFAMEG continually challenge the status quo and pride ourselves in providing the leadership and experience to help our customers evolve and transform their businesses.
1.9.5 Sirben Limited
Sirben Limited is a duly registered Nigerian Company located at 35 Imgbi Road, Yenagoa Bayelsa State, Nigeria. Sirben Limited is geared towards the provision of
Information Communication Technology Solutions and world class computer education. She has since its incorporation in 2001 grown to become the largest Independent Information Communications Technology (ICT) based Company in Bayelsa State. She also ranks as one of the top seven in the Niger-Delta Region.
Corporate Structure
Sirben’s senior management team consists of seasoned executives with decades of experience in all aspects of Information and Communications Technology (ICT). Collectively, they have designed, implemented and operated in several projects in Nigeria. In addition, they have designed, implemented and operated full-service ISP and telephony (domestic and international) centers, and planned, organized and operated large instructor-led technical training programs. Sirben Limited, provide innovative, reliable and efficient ICT solutions for a wide variety of sectors within the Nigerian economy and beyond.”
Vision Statement
“To grow a wide variety of ICT solutions that will serve individuals, government, military, and private establishments within and outside Nigeria.”
Core Values
Our services have their core values in the acronym “FIVES” which stand for
F – Fear of God, I – Integrity
V – Value for our Clients and Customers
E – Excellence and
S – Satisfaction
These values guide the execution of the organization daily duties especially towards esteemed customers. SIRBEN is a wholly owned subsidiary of SIRBEN Limited, which is based in Bayelsa State, and which has plans to provide similar services
throughout Nigeria and Africa. The company services included, Reliable Internet Access, Universal Wireless Access, Intercampus Connectivity, Intercom Services and H.R. Solutions. Other services included, demonstration of conferrable expertise in systems integration, data communication, local area networking (LAN), wide Area Networking (WAN), Multi-User Supply. Also the company boost itself in impeccable expertise in web development using various platforms, and in Content Management System, spicing is work with HTML5 and JavaScript.
Applause Computers
Applause Computers Limited is a private limited liability company providing computer and network support services to businesses, institutions, organisations, governmental agencies, and individuals throughout West Africa. It is located at 9 Ikot Ekpene Road, Uyo, 9 Offot Road, Abak, 3 Dominic Utuk Avenue, Uyo Akwa Ibom State, Nigeria. Applause Computers a Nigeria based IT support company offering professional IT services to organisations and businesses. Applause Computers manages all IT needs as well as provide support. Applause Computers leading provider of Technical Support, Web Development Services, IT Training, Business and Project Management, and e-Procurement Consulting. Applause Computers offer IT infrastructure and operations management services, application hosting, security assessment, systems integration, training and consulting, as well as the procurement of hardware and software for your business. Whatever the need, Applause Computers can customize a solution that will fit. Applause Computers also provide full Print Design services for standard office stationery such as business cards, letterheads or compliment slips, or for a corporate brochure or display stand, Applause Computers can build a brand image to be proud of.
Team
First line support team– most simple problems can be fixed over the phone by the first line support team.
Remote support engineers – the next tier of support, remote engineers deal with the more complex problems. Applause Computers have remote access to every machine on your network.
Onsite engineers – our team of fully qualified onsite engineers deals with all types of hardware and software related problems. Applause Computers on-site engineers can also provide cover for IT managers.
Project managers – Applause Computers team of senior technical engineers are in charge of implementing Applause Computers portfolio of custom solutions such as on-site network consultancy, server installation or office moves.
Web Development Team – professional web developers come together in a brilliant assembly of various web development skills, across different web platforms and infrastructure.
Trainers – Qualified trainers on different fields of Information Technology provide personalized training and guidance in IT career building.
Administration department – Applause Computers administration department ensures our customers are kept updated of ongoing work at all times. A sales team within the administration department sources hardware and software for our clients.
Accounts department – Applause Computers accounts department prides itself on consistent and accurate accounting.
This material content is developed to serve as a GUIDE for students to conduct academic research
EFFECT OF ENTREPRENEURIAL INNOVATION ON ORGANIZATIONAL GROWTH OF SMALL AND MEDIUM ENTERPRISES IN THE SOUTH- SOUTH NIGERIA
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