ROLE OF EFFECTIVE COMMUNICATION IN ORGANIZATIONAL PERFORMANCE

CHAPETR ONE

1.0   INTRODUCTION 

1.1        Background of the study

1.2        Statement of problem

1.3        Objective of the study

1.4        Research Hypotheses

1.5        Significance of the study

1.6        Scope and limitation of the study

1.7       Definition of terms

1.8       Organization of the study

CHAPETR TWO

2.0   LITERATURE REVIEW

CHAPETR THREE

3.0        Research methodology

3.1    sources of data collection

3.3        Population of the study

3.4        Sampling and sampling distribution

3.5        Validation of research instrument

3.6        Method of data analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS AND INTERPRETATION

4.1 Introductions

4.2 Data analysis

CHAPTER FIVE

5.1 Introduction

5.2 Summary

5.3 Conclusion

5.4 Recommendation

Appendix

 

 Abstract

This research work is an investigation into The Role of Effective Communication in Organizational Performance. A case study of Adavi local government of Kogi state. The research work is divided into five chapters. The researcher used both primary and secondary sources of data in the process compiling this project. In analyzing the data, the use of simple percentage method was adopted for easy understanding. It was revealed that the structure of an organization along with the inter-relationship between the various units in the organization to a large extent determine the existing communication channel within the organization. At the end, it was recommended that since all communication in an organization are meant to serve different purposes, the administrators and managers of various organizations should endeavour to classify them according to the purpose they are intended to serve.

 

 

 

 

 CHAPTER ONE

INTRODUCTION

• Background of the study

Effective management of people for the achievement of organizational objectives requires a combination of factor of which the willingness of people to work together may be there. The effectiveness may be hampered by improper coordination due to poor system of administration.

It is therefore, no exaggeration to say that communication is the means by which organization cannot function effectively without proper coordination of employees, units and departments with part management communications forms an integral part in the dealing of any organization. Without effective communication there cannot be social formations. Within the organization, there must be communication between individuals who interact as social beings (interpersonal communication). The role of effective communication in organizational performance cannot be over-emphasized. This is because organizations are established to achieve specific aims and objectives. Organizational objectives can only be achieved through the collective efforts of employees who must communicate with organization with its external environment on the other hand, without effective communication in an organization; the objectives of the organization cannot be realized. Effective communication in organization enhances the administration network and function in an organization. This is because all organizations have formal structure with defined authority and relationship within the organization.

1.2 STATEMENT OF THE PROBLEM

There is wide spread research interest in information and communication. It is universally proclaimed that communication is crucially important for sustainable development. Communication has made it possible to quickly find and distribute information in an organization. It is no surprise therefore why many initiatives have been taken at national and international level to support local government efforts to develop a communication infrastructure. Effective communication is now reshaping and revolutionizing organization’s communication globally. Its impact on economic activities of government businesses, and small entrepreneurs is phenomenal. The importance of communication cannot be over emphasized. People used communication to plan carry out their decisions. More than 98.5% of Nigeria organizations both private and public benefits from this usage. Due to the challenges bedeviling the local government area system especially lack of training of staff, delay in payment of salary and the bureaucratic bottlenecks of civil services. Therefore, without effective communication, there cannot be social formations. It was also believed that most organization failed to understand and realized the role of effective communication on other organizational and administration performance.

1.3 OBJECTIVE OF THE STUDY

The main objectives of the study are to find out how the role of effective communication enhances organizational performance.

1. To assess the effectiveness of communication in enhancing the performance of Adavi local government of Kogi state
2. To determine the extent of effective communication on organizational performance
3. To know the various mechanisms put in place by the organization for effective communication.

1. To make necessary recommendations that will enhance the performance of organizations through effective communication.

1.4 RESEARCH HYPOTHESES

For the successful completion of the study, the following research hypotheses were formulated by the researcher;

H₀: there is no effectiveness of communication in enhancing the performance of Adavi local government of Kogi state

H₁: there is effectiveness of communication in enhancing the performance of Adavi local government of Kogi state

H₀²: there are no various mechanisms put in place by the organization for effective communication

H₂: there are various mechanisms put in place by the organization for effective communication

1.5 SIGNIFICANCE OF THE STUDY

Effective management of people for the achievement of organizational objectives requires a combination of factor of which the willingness of people to work together may be there. The effectiveness may be hampered by improper coordination due to poor system of administration.

Thus, the significance of this research work is that it will provide input to policy formulators on the politics of performance. It will also serve as a contribution to the study as literature on this subject matter where as other researcher can gain insight as reference material. If the recommendations are properly implemented, it will definitely increase the performance of Adavi local government of Kogi state area and other organizations both public and private.

1.6 SCOPE AND LIMITATION OF THE STUDY

Effective communication has become imperative in any organization but this study is concerned with the administrative communication system in Adavi local government of Kogi state (Koton-Kaarfi). The study covers the period between 2006 till date. The researcher encounters some constrain which limited the scope of the study;

1. a) AVAILABILITY OF RESEARCH MATERIAL: The research material available to the researcher is insufficient, thereby limiting the study
2. b) TIME: The time frame allocated to the study does not enhance wider coverage as the researcher has to combine other academic activities and examinations with the study.
3. c) Organizational privacy: Limited Access to the selected auditing firm makes it difficult to get all the necessary and required information concerning the activities.

1.7 DEFINITION OF TERMS

COMMUNICATION: This refers to the transfer of information from one person (sender) to the other (receiver) with such information being understood by the person the receiver.

INTERNAL COMMUNICATION: This is the type of communication that involves the internal components of an organization e.g. people, structure, money and technology.

1.8 ORGANIZATION OF THE STUDY

This research work is organized in five chapters, for easy understanding, as follows

Chapter one is concern with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study. Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature. Chapter three deals on the research design and methodology adopted in the study. Chapter four concentrate on the data collection and analysis and presentation of finding.  Chapter five gives summary, conclusion, and recommendations made of the study

 

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