Download Category: HOTEL MANAGEMENT

  ABSTRACT A very common form of online fraud is the distribution of rogue security software. Internet services can be used to present fraudulent solicitations to prospective victims, to conduct fraudulent transactions, or to transmit the proceeds of fraud to financial institutions or to others connected with the scheme. Hospitality online transaction is not left out. The study employs quantitative descriptive research design to examine impact of online fraud committed in ...

ABSTRACT This study was carried out to examine the effect of covid-19 pandemic on hotel patronage. The study aimed to ascertain the frequency of hotel users and its corresponding impact on hotel revenue. The study employed the survey method. A total of 60 staffs of six selected hotels in Estako West local government were enrolled in the study. Using the simple percentage method of response analysis and the chi-square statistical ...

Abstract This study was carried out on the challenges of hotel business. A descriptive survey method was used for this study. The data for this research work was collected from both primary and secondary sources of data. Sampling population is used to avoid possible errors in dealing with population. The population size was narrowed down to determine the sample size. A statistical formula was used in determining the sample size. ...

IDENTIFICATION OF PROBLEMS HINDERING HOSPITALITY DEVELOPMENT CHAPTER ONE INTRODUCTION 1.1 Background of the study        Roundel et la (2007) define Hospitality as friendly and generous behaviour towards visitors and guests, intended to make them feel welcome: food, drink, room and entertainment given to customers by a company or organization. Another scholar Copper et al (1996) gave the definition of hospitality by Nailon (2011) is the combination of physiological and psychological elements ...

CHALLENGES CONFRONTING THE DEVELOPMENT OF THE HOSPITALITY INDUSTRY IN NIGERIA Abstract This the challenges confronting the development of hospitality industry in Nigeria. The data for this research work was collected from both primary and secondary sources of data. Sampling population is used to avoid possible errors in dealing with population. The population size was narrowed down to determine the sample size. A statistical formula was used in determining the sample ...

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Roundel et la (2007) define Hospitality as friendly and generous behaviour towards visitors and guests, intended to make them feel welcome: food, drink, room and entertainment given to customers by a company or organization. Another scholar Copper et al (1996) gave the definition of hospitality by Nailon (2011) is the combination of physiological and psychological elements with security and level of service. ...

Abstract This study is intended to find out the impact of Advertising on the Marketing of hotel services in Enugu metropolis. This include investigation whether Advertisement helps hotels in creation of public image also to know whether advertising is necessary in making customer to be aware of hotel service in term of moral, ethnics and norms in the advertisement of hotel services furthermore, the study is intended to find out ...

Abstract Services have been the interest of research since the 1960’s. After the 1990’s the development of technology became an interesting research area along with other service research. There are two customer service concepts that this study is discussing. These are traditional human based customer service and self-service technology based customer service. According to earlier studies, high service quality is a result of human interaction where people are seen as ...